Bank connection failures FAQ

If you run the Bank Account Setup wizard and get an error when the wizard tries to establish a connection to the bank, complete the following checks.

Why does the connection attempt fail before reaching the bank?

Allow HttpClient Requests must be enabled for all relevant Continia Banking apps. Without this permission, the connection attempt fails before it reaches the bank.

1. Search () for and select Extensions.
2. Confirm that HTTPS permission is enabled for each Continia payment app.

Why does the connection fail due to a missing country code?

The Bank Account Card requires a country code. If the field is empty, authentication fails.

1. Open the Bank Account Card and confirm that a country code is entered.
2. If the field is empty, enter the relevant country code, for example, DK for Denmark.

Why does the connection fail due to the username?

• Confirm that the username is at least 11 characters.
• Ensure the username contains only ASCII characters (no special characters such as Æ, Ø, Å, ö, or ü).

Why does the connection fail due to the main registration number?

• Confirm that the main registration number entered in the wizard matches the value provided by the bank. An incorrect registration number prevents authentication.

Why does the connection fail even when all settings are correct?

If all other settings are correct and the connection still fails, the PIN may have expired.

1. Request a new PIN from the bank.
2. Run the Bank Account Setup wizard again.

Why does a Decryption has failed error occur?

This error typically means the certificate stored in the system does not match what the bank expects.

1. Delete the existing certificate.
2. Request a new certificate from the bank.
3. Rerun the Bank Account Setup wizard from the beginning.

Are there bank-specific requirements to check?

• For BankConnect, ensure the customer number includes hyphens in the format <segment>-<segment>-<segment>-<segment>.
• Do not use the 5-character BankConnect customer number.
• For Nordea, verify that the Signer ID and Sender ID are entered correctly.
• For NBS banks (formerly SDC), the PIN is valid for only 10 minutes.

Why does an ASCII character error occur?

If you receive an error stating that request headers must contain only ASCII characters, the username contains unsupported characters.

• Update the username to remove special characters, for example, Æ, Ø, Å, ö, or ü.

Why does a WebException error occur after entering a PIN?

The PIN may already have been used.

• Request a new PIN from the bank.

Why does the connection fail due to the main bank branch code?

• Confirm that the main bank branch code is entered correctly.

Why are there no bank statements available?

If you receive the message: There are no bank statements available, no files are currently available for import, or they cannot be retrieved.

What should I check?

• Bank file availability - confirm that bank statements have been generated and are available in the bank.
• File download and archive - the files may not have been downloaded into the file archive. In this case, you can check and reimport them manually:
  1. Go to Bank System, open the bank system card and on the Advanced FastTab, set Download Files to Manual.
  2. Open the Payment Journal (CAMT.054D), Direct Debit Journal (CAMT.054C), or Bank Account Reconciliation (CAMT.053).
  3. Click Import > Show Downloaded Files.
  4. Sort by Created Date/Time.
  5. Select and import the required files.
  6. Go back to Bank System, open the bank system card and on the Advanced FastTab, set Download Files to Automatic.
• Empty file list - if no files are shown, it may indicate that:
  • No files are available in the bank
  • The certificate, user, or Signer ID does not have permission to retrieve files
• Job queue status - check if any related job queues have failed or stopped.
• Certificate validity - confirm that the certificate is valid and has not expired.
• Other integrations - verify whether other import or export processes are working.