How can I solve an error in the payment journal or purchase invoice?

  • 09/11/2023
  • 2 minutes to read

Question

I am encountering an error in the payment journal and the purchase invoice. I can't export my payments, post my invoices, or send approval requests. What should I do?

Answer

It's important to understand that the errors you see in the Payment File Error FactBox (payment journal) and the Validation FactBox (purchase invoice) are validation errors and not actual errors in Payment Management.

Payment file error FactBox

Validation errors can occur in different scenarios, such as incomplete data, exceeding specified limits, or not meeting specific criteria set by the bank you want to transfer money from (the balance account). For example, you may encounter error messages indicating that:

  • The payment method you have defined is not supported by your bank.
  • The country code on the vendor bank account does not match the vendor IBAN.
  • The bank account number must be numerical.
  • The Purchase Header must have a value in Balance Account No.