Setting up Customer Application Rules

On the Customer Application Rules page, you can define rules for managing how the payment text on a customer transaction can be used for the identification of the customer who created the payment.

Payment Management uses the OCR-related ID (payment ID), which is the reference to the associated invoice or sales document, to identify to which customer the payment belongs. If the payment reference isn't available on the cash receipt journal line, Payment Management will use the customer application rules to identify the customer account number.

The application rule will be used when customer payments are imported into the cash receipt journal. If the rule is met, for example, if the search text is identified in the Description or Notification fields of the journal lines, then "Customer" will be inserted on the journal line in Account type, and the associated customer number will be inserted in the Account No. field.

To set up customer application rules

  1. Use the Search for page or report icon and search for Customer Application Rules, then select the related link.

  2. Define a new payment application rule, or edit an existing payment application rule by filling the fields on a line as described in the following table.

    FieldDescription
    Account No.Choose the customer account number that must be applied to the journal line, when the line meets the criteria of the search rule.
    Search textEnter the text to be searched for in the customer payment.
    Search PrincipleSpecify the criteria for when the search rule should be considered.
    • Exact indicates that search text must be the exact same as the description or notification on the payment, for the rule to be met.
    • From left indicates that search text must match the first part of the description or notification on the payment, for the rule to be met.
    • From right indicates that search text must match the last part of the description or notification on the payment, for the rule to be met.
    • Within indicates that search text must just appear someplace in the description or notification on the payment, for the rule to be met.
    Search in DescriptionSelect Search in Description if you want the search rule to search for the text defined in Search text in the description of the journal line.
    Search in NotificationSelect Search in Notification if you want the search rule to search for the text defined in Search text in the notification of the journal line.
  3. When you're done setting up customer application rules you can close the page.

Note

If you're creating more application rules for the same customer account number, then the list is ranked with the highest priority from the top of the list.