Software lifecycle and scope of support

Continia provides ongoing support and servicing for all Continia Banking releases for at least 18 months after each release date. This includes security updates, bug fixes, new features, partner support, and access to online resources such as Continia Docs.

Release schedule

New major versions of Continia Banking are released twice a year, on April 1 and October 1, aligning with Microsoft Dynamics 365 Business Central’s online release schedule. On-premises versions are released within two weeks of each Business Central online release. Preview versions are available one to two weeks before major releases for Business Central online sandbox environments.

Supported and compatible versions

Starting with Continia Banking 2025 R2 (27.00), the latest version of Continia Banking is only compatible with the latest version of Business Central. However, service packs are released for the three latest versions of Continia Banking.

Supported versions of Continia Banking

If an issue is likely to be caused by Continia Banking code, Continia helps with debugging and determining whether the issue is caused by a bug in Continia Banking. If this is considered unlikely, the partner must prove that the issue is caused by Continia Banking – and not by standard NAV/Business Central functionality, other add-ons, extensions, or customizations.

When a bug in Continia Banking causes a critical issue that blocks essential business processes and has no known workaround, Continia corrects the issue as quickly as possible. Non-critical bugs are corrected in an upcoming service pack.

Compatible versions of Business Central

The following table lists the currently supported versions of Business Central and Continia Banking. For the complete list, refer to the Related information section.

What Continia supports

Supported versions

For supported versions of Continia Banking, Continia provides support covering the following components and scenarios:

• Help and debugging assistance when errors occur in the Continia Banking code
• Help and advice concerning functionality that doesn't work as intended
• Errors in add-ins
• Incorrect recognition of text in PDF and XML files
• Performance issues related to Continia Banking functionality

Unsupported versions

For unsupported versions of Continia Banking, Continia provides support covering the following components and scenarios:

• Questions about Continia Banking functionality - all questions about the functionality of any version of Continia Banking are answered to the extent that the Continia staff is capable of answering them without in-depth research. If the staff doesn't know the immediate answer to a question relating to an unsupported version of Continia Banking, the staff will instead explain how the corresponding functionality works in a supported version.

• Questions about Continia Banking errors - all questions about specific Continia Banking errors are answered to the extent that the Continia staff is capable of answering them without in-depth research. If the staff doesn't know the immediate answer to a question relating to an unsupported version of Continia Banking, the staff will instead explain how to deal with the error in a supported version.

• Questions and issues related to:

  • Activation
  • Communication with Continia Online, including export of users, download of emails, and activation of missing email domains in Continia online

• Questions about any of the following:

  • Demo licenses and the issuing of new demo licenses

  • The licensing of Continia Banking

  • Client credentials

  • How to upgrade Continia Banking

  • What to do and consider when renaming companies

  • Add-in errors

  • The Continia Banking Service, including upgrading

What Continia doesn't support

Continia doesn't support issues relating to Business Central code for unsupported versions of Continia Banking. This means that for these versions, Continia does not help debug any issues in Business Central or develop hotfixes for errors in the code. If an error is identified in an unsupported version of Continia Banking, customers must either upgrade to a supported version or correct the issue themselves. If the error is still present in a supported version of Continia Banking, it's only corrected in the supported version.

For all versions of Business Central and Continia Banking

Continia doesn't provide support for:

• Standard Business Central errors
• Issues likely to be caused by infrastructure, including network configuration, firewalls, and proxy servers
• Estimation of time required to implement or upgrade Continia Banking
• Help and assistance in customizing Continia Banking – just as for standard Business Central, partners are expected to know the solution and/or have the skills to investigate how it works when customizations are to be made

For unsupported versions of Continia Banking

In addition to the above, Continia doesn't support any of the following:

• Errors in the Continia Banking Business Central code, including debugging assistance

• Performance issues

• Issues with functionality that doesn't work as expected

• Incorrect recognition of text in PDF and XML files

Related information

Upgrade compatibility matrix