• 22/04/2024
  • 4 minutes to read

Frequently Asked Questions (FAQs)

Here is an overview of the most commonly asked questions about Document Output. Select the question to view possible solutions:

Contact
Where do I go when I have questions?
How can I directly contact one of your colleagues?
How do I get Document Output?
Continia Delivery Network
How can I activate Document Output in the Sandbox environment?
How long does onboarding take?
How much does it cost to use The Delivery Network?
Why am I unable to send OIOUBL Peppol files?
How can I edit or delete a participation?
How do I resend an e-doc through the CDN?
My onboarding is complete. Why can I still not send out electronic documents?
Error code gateway error - unhandled error
Can I test sending electronic documents
Documents
How can I exclude specific document types from being sent?
How do I fix an issue with missing templates or Output Profiles?
Why is the Document Output FactBox grayed out?
Can I use the print service on the demo portal?
Why am I missing a menu item?
How can I check whether my email arrived?
Why doesn't my invoice use the template
Can I send documents without email?
Can I use my Outlook signature in Business Central?
How do I export and import email templates?
What is the difference between email jobs and job queue entries?
Where can I update many or all of my customers?
How can I be sure that my e-document (Peppol/OIOUBL) arrived?
Why is the Resend button grayed out?
How can I select the GLN when sending XML files to customers?
Why is my pdf locked?
Can I import/export customer data?
Where can I check the status of my outgoing e-documents and what does each status mean?
Costs
What does Document Output cost?
Output Profiles
Why are there so many different Output Profiles?
The OIOUBL profile doesn't load automatically, why?
Requirements and availability
What are the minimum requirements for using Document Output?
How do I check if Document Output is available in my country?
Why is my Document Output not activated after I moved NAV to a new server?
Email
System.Net.Mail.SmtpClient.Send failed with an error message
Can I use fonts from external sources in Document Output?
I get a popup window in the email editor saying "CDOa46Editor"
What exactly is the difference between email jobs and job queue entries?
Sandbox
Is it possible to activate a demo environment?
How can I activate or deactivate a sandbox?