How do I resolve an issue with missing templates or Output Profiles?


I don't have all the Output Profiles, and my email templates are missing.


If you are experiencing missing templates and/or Output Profiles in Document Output, it is likely due to setup issues resulting from an incomplete installation. This can occur during both new installations and upgrades.

To solve this:

  • Run the setup guide by selecting the search icon and entering Document Output Assisted Setup Guide. By running this guide, you should be able to resolve the missing templates and Output Profiles issue and ensure that your installation is properly configured.


The Document Output Assisted Setup Guide does not modify settings or customized email templates. Its primary purpose is to ensure that new templates or output profiles are appropriately recognized and available.