The Netherlands and Continia Banking FAQ

  • 11/03/2026
  • 4 minutes to read

How can I match batch payments for ABN Amro?

To use a search rule to match batch payments when working with ABN Amro:

  1. On the Bank Account Reconciliation page, go to the action bar and select Rules > Payment Reference Rules.
  2. On the Payment Reference Rules page, select New to add a rule.
  3. Fill in the following details:
    • Bank Account No. – Enter the bank account number for which you want to match batch payments. This must be defined for each bank account.
    • Line No. – Specify the line number relevant to the transaction.
    • Reference Field – Select Payment Information ID.
    • Search Text – Enter Referentie: *.

After importing the bank statement with batch payments, the system will automatically match payments according to the rule.

How can I resolve the IBAN not found error for Rabobank?

If you encounter an error when communicating with Rabobank to import bank statements or export payments, such as:

De volgende fout is opgetreden voor Bankrekening RABO-D-XXX met IBAN NLXXRABO0XXXXXXXXX:No account was found from the supplied IBAN

This error is typically caused by an issue with the refresh token. When communicating directly with Rabobank, the web service connection between your system and Rabobank requires authentication using a token.

To resolve this issue:

  1. Check the Refresh Token:
    • If the Refresh Token.xml file exists in the File Archive, the refresh token may have expired. Refresh tokens expire after 30 days and are automatically updated when used.
    • If the file is not present, the bank account may not have been linked to the certificate during setup.
  2. Delete the Authentication Access Key:
    • Go to the bank account card and select Connection > Authentication Access Key.
    • On the Authentication Access Keys page, select the access key and delete it.
  3. Re-run the Bank Account Assisted Setup:
    • Select Next to start the setup.
    • Choose Rabobank in the Bank System field and confirm.
    • Select Connect to Rabobank and log in to your bank account.
    • Select the accounts you want to link and confirm. A token will be sent to your system, enabling communication with your bank account.
    • Complete the setup to resume making payments and downloading account statements.
  4. Resume Automatic Imports (if applicable):
    • If you use a job queue to automatically import bank statements, open the Bank Account Reconciliation page for the Rabobank account.
    • Select Related > Page > Show More Columns.
    • Choose Import Bank Statements and select Import Only.
    • Enter the date from which you want to import bank statements. The job queue will then resume automatic imports.