Software lifecycle and scope of support

Continia provides ongoing support and servicing for all Continia Document Output releases for at least 18 months after each release date. This includes security updates, bug fixes, new features, partner support, and access to online resources such as Continia Docs.

Release schedule

New major versions of Document Output are released twice a year, on April 1 and October 1, aligning with Microsoft Dynamics 365 Business Central’s online release schedule. On-premises versions are released within two weeks of each Business Central online release. Preview versions are available one to two weeks before major releases for Business Central online sandbox environments.

Supported and compatible versions

Starting with Document Output 2025 R2 (27.00), the latest version of Document Output is only compatible with the latest version of Business Central. However, service packs are released for the three latest versions of Document Output.

Supported versions of Document Output

If an issue is likely to be caused by Document Output code, Continia helps with debugging and determining whether the issue is caused by a bug in Document Output. If this is considered unlikely, the partner must prove that the issue is caused by Document Output – and not by standard NAV/Business Central functionality, other add-ons, extensions, or customizations.

When a bug in Document Output causes a critical issue that blocks essential business processes and has no known workaround, Continia corrects the issue as quickly as possible. Non-critical bugs are corrected in an upcoming service pack.

Compatible versions of Business Central

The following table lists the currently supported versions of Business Central and Document Output. For the complete list, refer to the Related information section.

What Continia supports

Supported versions

For supported versions of Document Output, Continia provides support covering the following components and scenarios:

• Help and debugging assistance when errors occur in the Document Output code
• Help and advice concerning functionality that doesn't work as intended
• Errors in add-ins
• Performance issues related to Document Output functionality

Unsupported versions

For unsupported versions of Document Output, Continia provides support covering the following components and scenarios:

• Questions about Document Output functionality – all questions about the functionality of any version of Document Output are answered to the extent that the Continia staff is capable of answering them without in-depth research. If the staff doesn't know the immediate answer to a question relating to an unsupported version of Document Output, the staff will instead explain how the corresponding functionality works in a supported version.

  Note

  Continia doesn't spend time investigating the operability of old, unsupported versions of Document Output.

• Questions about Document Output errors – all questions about specific Document Output errors are answered to the extent that the Continia staff is capable of answering them without in-depth research. If the staff doesn't know the immediate answer to a question relating to an unsupported version of Document Output, the staff will instead explain how to deal with the error in a supported version.

  Note

  Continia doesn't spend time investigating why the error occurs in old, unsupported versions of Document Output.

• Questions and issues related to:

  • Activation
  • Communication with Continia Online, including export of users, download of emails, and activation of missing email domains in Continia online

• Questions about any of the following:

  • Demo licenses and the issuing of new demo licenses
  • The licensing of Document Output
  • Client credentials
  • How to upgrade Document Output
  • What to do and consider when renaming companies
  • Add-in errors
  • The Document Output Service, including upgrading

What Continia doesn't support

Continia doesn't support issues relating to NAV/Business Central code for unsupported versions of Document Output. This means that for these versions, Continia does not help debug any issues in NAV/Business Central or develop hotfixes for errors in the code. If an error is identified in an unsupported version of Document Output, customers must either upgrade to a supported version or correct the issue themselves. If the error is still present in a supported version of Document Output, it's only corrected in the supported version.

For all versions of NAV/Business Central and Document Output

Continia doesn't provide support for:

• Assistance coding email templates in the HTML editor.
• Standard NAV/Business Central errors
• Issues likely to be caused by infrastructure, including network configuration, firewalls, and proxy servers
• Estimation of time required to implement or upgrade Document Output
• Help and assistance in customizing Document Output – just as for standard NAV/Business Central, partners are expected to know the solution and/or have the skills to investigate how it works when customizations are to be made

For unsupported versions of Document Output

In addition to the above, Continia doesn't support any of the following:

• Errors in the Document Output NAV/Business Central code, including debugging assistance
• Performance issues
• Issues with functionality that doesn't work as expected

Related information

Resources for help and support
Implementing service packs
Upgrade compatibility matrix
Software lifecycle and scope of support