Frequently Asked Questions
On this page, you will find a list of questions most commonly asked by our reselling partners. If you do not find an answer to your question on this page, you can contact your Continia partner - see more about this under Support.
How do I subscribe to Continia Payment Management?
Contact your reseller of NAV and Business Central products and they will help you get a subscription that suits your needs. Read more in the article Download and install.
You can either choose to purchase or rent (subscription) your Payment Management license.
I am missing some of the Payment Management features in my system
If there are features you cannot find in your NAV or Business Central, the reason might be one of the following issues:
You do not have the required permission in the system. Your permissions are decided by the user role assigned to you in the role center, and not all roles will have the privileges required to view the features of Payment Management.
The requested/missing functionality is not included in the solution module, that you are subscribing to or having a license to.
Payment Management is not enabled on the Payment Journal. You must actively select on the payment journal, that the journal must use Payment Management functionality before the features are available. See more in the article Create a payment journal.
I am experiencing issues with the payment journal
The payment entries created in the payment journal depends on the various setup, on both the vendor, the payment journal and the Setup of payment suggestion. Therefore, issues with the payment journal will most often be explained in your setup.
We have gathered some of the most common questions and corresponding answers, about the payment journal. See overview here.
I am unsure about how I should use the system
If you are unsure about how to handle a setup, a business process, or how to fill in a field, you can hover over the field, to view the embedded user help, also called tooltips. You will also find help and guides for various setup and business processes for Payment Management here in the user manual. If you have questions about the default system (NAV or Business Central) you can find information and guides at Help for Microsoft Dynamics NAV.