If customer payments are handled directly in the bank account reconciliation journal, ie. not using the cash receipt journal, you can manually enter the customer document type and document number, after which you will be assisted by Statement Intelligence to complete the bank account reconciliation.
Follow the guide below to search for accounts receivable entries in the bank account reconciliation journal.
Select the icon or press Ctrl-F3, enter Bank Account Reconciliation Payment Management, and select the related link.
Open the journal you want to work with.
Create a new reconciliation line and enter Customer No..
In column Customer Document Type select the right document type.
In column Customer Document No. enter the document number on the document you want to match the entry against.
The following will now be handled by the automatic account reconciliation with Statement Intelligence:
If the customer entry is open, a cash receipt journal line will be created. The cash receipt journal line must then be posted, after which the bank account entry will be reconciled in the bank account reconciliation journal.
If the customer entry is closed, Statement Intelligence will search for the correct bank account entry and mark it for reconciliation. You will be notified if the bank entry found is in a different bank account than the one you are reconciling. This is just an extra check and can happen if you have entered and posted the customer's payment to a wrong bank account, in relation to where the customer has actually transferred the money to.