Modifying Customer Bank Account in-use
If one of your customers notifies you of a change in the bank details used in the mandate, proceed as follows to continue using the existing mandate:
- Create and fill in a new Bank Acoount Card
- Reopen the corresponding mandate
- Assign the new Customer Bank Account to the mandate.
A corresponding mandate change entry is then created for this mandate.
Important
If further change entries are open for the mandate in question, you will receive a corresponding message.
In this case, first release the mandate again and transfer or block the open change entries. You can then make the change to the bank account to be used.