Working with Direct Debit Collections

Note

To use Payment Management Direct Debit, you must activate the feature in Continia Feature Management. Please contact Continia for the password to enable this feature.

With Payment Management Direct Debit, you gain an overview of all your direct debit collections in addition to the following features:

  • Before a collection is processed, Payment Management Direct Debit will automatically check the cash receipt journals to ensure that a collection hasn't already been paid by the customer.
  • Direct Debit can be set up to respect and include the payment discounts that your customers are eligible for.
  • Collection entries can be grouped according to sequence type, lowering the risk of the direct debit files failing when uploaded to the bank.

Important

Currently, you can only use Payment Management Direct Debit with manual communication, and it is only available for Rabo Bank, ING Bank, and ABN Amro.

To respect payment discounts on a direct debit collection

When you create a new direct debit collection, you can set it up to always find and respect the payment discounts that your customers are eligible for.

To set up a direct debit collection to respect payment discounts:

  1. Select the Search for page or report icon, enter Direct Debit Collections, and select the related link.
  2. Select the Create Direct Debit Collection action, and fill in the relevant fields.
  3. Select Find Payments Discount.

Important

If you need to change any of the settings you set on a direct debit collection, you need to delete the lines in the collection and then create a new one.

To enable automatic grouping of collection entries

On the mandate ID, you can set up Payment Management Direct Debit to automatically group all the collection entries that have the same customer ID, transfer date, and mandate ID. This allows you to send multiple collection entries in just one file. You can enable the automatic grouping of entries on the mandate ID that you create for a customer.

  1. On the relevant customer card, select Navigate > Direct Debit Mandates.
  2. Select New and for the new mandate ID, fill in the relevant fields, and select the Group Entries checkbox.

Important

In case your bank can't process direct debit files that both include entries of the sequence types First and Recurrent, make sure you have enabled Separate by Sequence Type in the direct debit setup. This ensures that for groups that contain both sequence types, collection entries of the type First will always be exported before the entries of the type Recurrent.

To manually create collection entry groups

  1. Select the Search for page or report icon, enter Direct Debit Collections, and select the related link.

  2. On the Direct Debit Collection page, open the relevant direct debit collection.

  3. On the Direct Debit Collection Entries page, select the entries that you want to include in groups, and then select Group > Create groups. This creates one or more groups, depending on how many groups the selected entries can be divided into.

In the FactBox pane, you can see an overview of any groups you just created, and in the list of entries, you can see that each grouped entry now has a group ID in the Group ID column.

Manage existing groups

To manage existing groups, in the Direct Debit Collection Entries page, use the following actions in the action bar:

  • Select Group > Add Entries to Group to add one or more selected entries to an existing group.
  • Select Group > Remove Entries from Group to remove one or more selected entries from an existing group. If you remove all entries from the group, the group is deleted.
  • Select a group ID in the Group ID column to view all the entries in that group. From here you can also reject a group in situations where a group can't be processed by the bank.

See also

Setting up Direct Debit