Frequently Asked Questions (FAQ)
This section contains some of the frequently asked questions. Before creating a support ticket or calling the emergency hotline we recommend you to look in this section.
In this section you can find a list of the most frequently asked questions by the users of Continia e-Documents Import. If you do not find the answer to your question here you can take a look at our user guide or the video presentations. In case this does not answer your question then contact your partner - for more information see the section Support.
I have multiple companies in my database. How do I set it up?
Continia e-Documents Import does not support one setup for multiple companies. You need to setup each company. This need to be done to ensure the electronic documents are imported correctly. This applies no matter if you are using direct communication or not.
Where do I find the stylesheets?
You can find the supported stylesheets in the product folder in the subfolder Setupfiles.
Why does the stylesheets not work?
Please verify the permissions to the specified folders in the stylesheet setup. Another issue could be files missing in the folder of the stylesheets. When extracting the zip files from the product folder, keep all files in the Stylesheet folder as the stylesheet has cross file references.
How do I change the language of the stylesheet?
I have changed a setting on the vendor setup or general setup. Why is it not applied to the received document?
If you change a setting on the general setup or a vendor setup you must reload the received document to apply the changed settings. The reload of the received document can be done on the Document Journal page, choosing the Reload action.
How is the Utility Statement (UTS) handled in e-Documents Import?
The UTS document is imported into Microsoft Dynamics NAV or Microsoft Dynamics 365 Business Central on premises and inserted as an attached document. An entry is created in the general log of Continia e-Documents Import when the UTS is imported or/and matched to a received invoice. When the invoice is imported you can find the related UTS document in the Document Journal page, choosing the Attached Documents action.
Where do I find the received document when it is registered?
You can navigate to the Document Journal page and in the Status filter field, choose Registered.
Where do I see all the changes done to the registered document?
You can see all the changes applied to the received document in the Document Journal page, choosing the Change Log action.
When I import files an error message appears “Inbound Document Version must have a value”
This is a problem with the data in the mapping table XML Version. Import the XML-Layout.txt file from the product folder.