Frequently Asked Questions (FAQ)
This section contains some of the frequently asked questions. Before creating a support ticket or calling the emergency hotline we recommend you to look in this section.
In this section you can find a list of the most frequently asked questions by the users of Continia e-Documents Export. If you do not find the answer to your question here you can take a look at our user guide or the video presentations. In case this does not answer your question then contact your partner - for more information see the section Support.
I have posted a document, but it is not added to list of documents to send
The customer needs to have an e-Documents Export customer card. It is the template connection between the between the customer and Continia e-Documents Export. The e-documents Export customer card must be created and the Active checkbox must be selected. When this is done posted documents will automatically be added in the Documents to Sent page when posting the document.
Can I setup multiple customers at once?
No. You have to setup each customer manually one by one.
I have sent an electronic document, but I have not received a receipt even though I have tried to import receipts
Depending of your selected VANS-provider receipts is not available before sometime after the document has been sent. Contact your VANS-provider for more information.
What kind of file types for attached files do you support?
We support attachment of file types supported by the selected UBL-format. The UBL-formats differ in what kind of attached files they allow. Below you will find a list of supported file types:
OIOUBL, PEPPOL 2.0 and EHF 2.0:
PEPPOL 3.0 and EHF 3.0:
I have multiple companies in my database
Continia e-Documents Export does not support one setup for multiple companies. You need to setup each company. This needs to be done in order to ensure the electronic documents are created correctly, and receipts are matched with the correct posted documents. This applies no matter if you are using direct communication or not.
I am using file folders to export documents. Why do I get an error when exporting documents?
It could be because of permissions to the folder path you are using. You must ensure the specified path is available to the Microsoft Dynamics NAV or Microsoft Dynamics 365 Business Central on premises service user and it must have read and write permissions. You can use mapped network drives, hidden shares (using a $) and local paths.
I am using file folders to import receipts. Why do I get an error when importing receipts?
It could be because of permissions to the folder path you are using. You must ensure the specified path is available to the Dynamics NAV or Business Central on premises service user and it must have read and write permissions. You can use mapped network drives, hidden shares (using a $) and local paths.
When I navigate to the list of posted documents, I see the “Create Electronic Invoice” action. Is this the action I should use?
No. The action is standard functionality in the Danish and Norwegian localization of Dynamics NAV or Business Central on premises. It you want to send documents with Continia e-Documents Export use the Documents to Send page.
I am using the “Lookup customer profile” action on the e-Documents Export customer card. Why does it not show any results?
If the customer does not exist in the directory, then no results will be found. If you know the customer is registered, then verify you have entered a valid VAT Registration No. or EAN/GLN No. in the Receiver VAT Registration No. /EAN No. field. You could also try to change the Profile code field of the customer to a profile code belonging to another UBL-format.
The public directories used by Continia e-Documents Export is sometimes down for maintenance. Look at the directory´s website for more information.